Jetwing Privacy Policy — Your Data, Handled with Care

This Privacy Policy describes how Jetwing ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the Jetwing platform, including our website at jetwing.app and our mobile application.

We understand that privacy is important to our players in Bangladesh. When you register on Jetwing, deposit funds, play games, or contact our support team, you share certain personal information with us. This policy is our commitment to being transparent about exactly what we do with that information.

If you have questions about anything in this policy, our support team is available 24/7 at [email protected]. We're always happy to explain how your data is handled in plain language.

Jetwing collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:

Every piece of data Jetwing collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described in this policy. Here is how we use the information we collect:

• Account management: To create, maintain, and secure your Jetwing account, and to verify your identity when required.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket accurately and securely.
• Gameplay and platform operation: To deliver the games you play, record your bets and results, and calculate your winnings correctly.
• Customer support: To respond to your queries, resolve disputes, and assist with account issues.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Legal compliance: To meet our obligations under applicable laws and regulations, including age verification and anti-money laundering requirements.
• Platform improvement: To analyse usage patterns and improve the Jetwing experience for all players.
• Marketing communications: To send you promotional offers and updates — only if you have opted in to receive them.

Jetwing does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary:

• Payment providers: bKash, Nagad, and Rocket receive the transaction details necessary to process your deposits and withdrawals. They operate under their own privacy policies.
• Identity verification services: If we need to verify your identity or age, we may share relevant documents with a trusted verification partner.
• IT and hosting providers: Our platform infrastructure is supported by secure hosting services. These providers access data only to maintain our systems and are bound by strict confidentiality agreements.
• Legal authorities: We may disclose your data to law enforcement or regulatory bodies if required by law, court order, or to protect the rights and safety of Jetwing and its players.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection standards. We do not permit them to use your data for their own purposes beyond the specific service they provide to Jetwing.

Jetwing uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences, keep you logged in, and understand how players use the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These cannot be disabled — without them, you cannot log in or play games.
• Session cookies: Temporary cookies that expire when you close your browser. They keep you logged in during your current session.
• Analytics cookies: Help us understand which pages and games are most popular, how long players stay, and where they encounter issues. This data is aggregated and anonymised.
• Preference cookies: Remember your settings such as language preference and display options.

Jetwing does not use third-party advertising cookies or tracking pixels that share your data with external ad networks.

Jetwing retains your personal data for as long as your account is active and for a reasonable period after account closure, as required by our legal and regulatory obligations.

• Active accounts: Data is retained for the full duration of your account's activity on the platform.
• Closed accounts: Core account and transaction records are retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Support communications: Chat logs and email correspondence are retained for up to 2 years.
• Marketing data: If you opt out of marketing, your contact details are removed from our marketing lists within 30 days.

Protecting your personal data is a top priority at Jetwing. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and Jetwing's servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing — we cannot see your password, only verify it.
• Access to personal data within Jetwing is restricted to staff who need it to perform their job functions.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Regular security audits and vulnerability assessments are conducted on our platform infrastructure.

In the unlikely event of a data breach that affects your personal information, Jetwing will notify affected players promptly and take immediate steps to contain and remediate the issue.

As a Jetwing player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

• Right to access: You can request a copy of the personal data Jetwing holds about you at any time.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to us processing your data for marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.

Jetwing is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps to prevent minors from creating accounts.

If we discover that a player under 18 has registered an account, we will immediately suspend the account, delete all associated personal data, and reverse any transactions where possible. If you believe a minor has accessed the Jetwing platform, please contact us immediately at [email protected].

Jetwing may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your data, we will make reasonable efforts to notify you — either through an in-platform notification or via the contact details on your account. However, it is your responsibility to review this policy periodically.

If you have any questions, concerns, or requests related to this Privacy Policy or how Jetwing handles your personal data, please reach out to our support team. We take every privacy enquiry seriously and will respond as quickly as possible.